[cpx] Mail System Administrator

["Scott Flinders" <sflinders@xxxxxxxxx>]

Hello all,
 
Let me start with a quick introduction. I am a fairly new product
manager at Verio, and, among my responsibilities, is the CPX control
panel. Based on feedback from customers, we are currently working on a
project to improve and streamline the VPS and MPS mail system. I have
spoken with many customers already about what they like and dislike in
the current system. I'd also like to reach out to this list and get your
feedback.
 
The main suggestions I've heard so far regarding the mail system are
 
 - improve performance of the mail system
 - allow end users to go directly to the webmail client without
requiring them to go through CPX
 - improve/replace the current webmail client to make it more feature
rich and improve the user experience
 - allow the primary VPS or MPS admin to delegate administration of the
mail system (per domain) to another user (i.e., create a "mail system
administrator")
 
We are addressing all of these issues, but the last one in particular
has brought up some good questions as we seek an appropriate design. If
any of you on this list are among those that would like to delegate
administration of the mail system to another user, please tell me if you
would want the user with mail system administration rights to be able to
 
 - add users? (If so, should they only be able to add them as email
users, or should they be able to manage all user attributes such as ftp
access rights, overall disk quota (as opposed to mailbox quota only),
etc.?)
 - authenticate to any user mailbox (without knowing or modifying the
user's password)?
 - change users' passwords?
 - configure SpamAssassin and ClamAV settings?
 - manage virtmaps?
 - manage "catchalls" (wildcard mappings)?
 - manage aliases?
 - manage server-level autoresponders?
 - adjust MX, TTL settings?
 
I appreciate your feedback.
 
Thanks,
 
Scott Flinders
Sr. Product Manager
Verio Inc.