RE: [cpx] Did CPX change regarding webmail and email address counts?

["Brian Haines" <providertalk@xxxxxxxxxxxxxxxx>]

CPX has had an issue where mailbox privileges were removed for all users.
This has happened to domain admins with ability to add users and without. It
has not happened for more than a month, so I assume that the updates
resolved this. It may not be related to your issue.

Brian Haines

-----Original Message-----
Hi:

We had a small customer accounts where the "domain_admin" is the only user
and  "domain_admin@xxxxxxxxxxxxxxx" maps directly to "domain_admin" 
mailbox. We had setup the account profile so that "domain_admin" can add 0
users and 0 email addresses. This has worked fine until this morning when
the account reported that his Web Mail inbox had disappeared.

Sure enough the account could get mail via his Windows email client but when
logging into cpx his inbox was gone. Changing the profile to allow him to
add 0 users and one email address corrected the problem and his inbox
re-appeared.

I can only assume that a recent cpx update changed the rules to require at
least one address. Can anyone confirm that or are we chasing ghosts?

-- 

Norman R. Prevett

Jenica Corporation
"Helping Business Profit from Technology" 

  * World Class Web Site Hosting and Design
  * Turnkey Commercial Web Sites, Secure Online Ordering
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Mill Yard Technology Park           
10 Pine Street Extension, Unit 80         
Nashua, NH 03060                           

Tel 1.603.886.4668 Fax 1.603.880.9209
Email: norm@xxxxxxxxxx
Web Site http://www.jenica.com



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