RE: [cpx] Mail forward from CPX Webmail don't work

["Michael Garrett" <mgarrett@xxxxxxxxx>]

On the new servers, the /etc/mail/genericstable & /etc/mail/genericstable.db files usually have the incorrect group ownership. They should be 'smmsp' but are usually 'wheel'. CPX creates the entries regardless of the ownership, it's just that unless the total ownership is root:smmsp Sendmail will ignore the file. To fix this, do the following via SSH (you must be be on as root):
cd /etc/mail
ll | grep generics (this will let you confirm what the user & group ownership are set to)
chgrp smmsp genericstable* (this will change the group ownership for both the genericstable file that you can edit, and the genericstable.db file that Sendmail uses)
restart_sendmail

If you ever need to manually edit the genericstable, please note that you can only have one email address per user (unlike virtmaps). CPX sets up the entry when the user is created. It uses the email address specified during that setup. Also, after you edit the file you will need to create/update the .db file & restart Sendmail. This can be done by doing the following:
cd /etc/mail
make maps
restart_sendmail

The 'make maps' can only be ran from the /etc/mail directory. It will rebuild all .db files, if needed, in the /etc/mail directory.

This incorrect ownership happens on both the VPSv2 and the new VPSv3. This is something that changed about 6 months ago, before that the permissions were being set correctly.

An additional problem it may cause, is when you have a form on your server. If your mail keeps going to dead.letter, it's a good indication that this could be the problem. The mail will try to authenticate as 'domain_admin'@hostname if the genericstable permissions are incorrect. One solution, create the virtmap required. The better solution, correct the genericstable permissions.

Hopefully this helps.

-Michael

-----Original Message-----
From: owner-cpx@xxxxxxxxxxxxx on behalf of Iris Denko
Sent: Thu 11/9/2006 5:28 AM
To: cpx@xxxxxxxxxxxxx
Subject: [cpx] Mail forward from CPX Webmail don't work
 



-----Original Message-----
From: owner-cpx@xxxxxxxxxxxxx on behalf of Iris Denko
Sent: Thu 11/9/2006 5:28 AM
To: cpx@xxxxxxxxxxxxx
Subject: [cpx] Mail forward from CPX Webmail don't work
 
On all of my accounts except one the end user can login in in CPX and in 
Webmail part of CPX create Mail forward wiith two options:

Forward email to the following email address(es):
Save a copy of forwarded mail on the server.

On all of my accounts except this one works fine. I have the same 
configuration for the users on all of my accounts. All users are added via 
CPX and all have an entry in virtusertable such as:

username@xxxxxxxxxxxxxx     username

It is standard CPX configuration and nothing is customized.

On this one, my latest ordered VPS2 end july, Mail forward don't work and I 
see in maillog this error message:

Nov  9 13:13:14 top117 sendmail[46018]: kA9CDAVJ046018: to=me@xxxxxxxxxxxx, 
ctladdr=site14 (1034/1034), delay=00:00:04, xdelay=00:00:01, mailer=relay, 
pri=30005, relay=localhost.. [127.0.0.1], dsn=5.6.0, stat=Data format error

on other accounts works fine and in maillog I see:

Nov  9 13:12:41 top111 sm-mta[17029]: kA9CCc98016996: to=<me@xxxxxxxxxxxx>, 
ctladdr=<username@xxxxxxxxxxxxxx> (1084/1000), delay=00:00:03, 
xdelay=00:00:01, mailer=esmtp, pri=30324, relay=mydomain.com. 
[213.198.31.115], dsn=2.0.0, stat=Sent (kA9CCeGV016155 Message accepted for 
delivery)

But this is difference by "ctladdr=" entry.

On working accounts is ctladdr=<username@xxxxxxxxxxxxxx> with properly 
addedd domaon of user (not host domain)

On non working account is only ctladdr=site14 without any domain or brackets 
as on all other accounts. And this wrong entry caused "stat=Data format 
error".

But why is so different on this account? I checked all config files and 
found no difference between.

And now the best. I contacted ViaVerio Support and after many days he told 
me I need to add in virtusertable file username@xxxxxxxxxxxxxx (not 
userdomain.com) to works but on my question why this on other accounts works 
fine and why CPX add username@xxxxxxxxxxxxxx and not username@xxxxxxxxxxxxxx 
as he stated I received still yet no answer.
I'm over 9 years Reseller and I hear something for first time. I used Mail 
forward on old VPS1 with .forward file without any problems and I configure 
my accounts all on the same way.
Have any analogous experience or any idea where I need to search? Any help 
would be appreciated.

Best regards,
Iris

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