[cpx] RE: CPX webmail is not working (Case IDS-7798087)

["Brian Haines" <providertalk@xxxxxxxxxxxxxxxx>]

I see what has actually happened here is that all of the Users have been
put under the Server Admin's account instead of the Domain Admin's account,
and all of the Webmail has been disabled.

I have been complaining about CPX on this server now for weeks! I get varied
answers from support like "I can't duplicate the error" or "That is a known
issue with CPX" and I keep inferring that there is more than just issues
with CPX - there is a problem with CPX on this VPSv2 account.

I am tired. It is Friday. I spend HOURS EVERY WEEK fixing or asking support
to assist with CPX.

Can someone, please look at this VPSv2 2000 and the CPX Control Panel and
REALLY troubleshoot and fix what is going on. If I have to move all of these
accounts to new system IT IS NOT GOING TO BE A VPS.

Please refer to the following support tickets:

[IDS-7774859]
[IDS-7770955]
[IDS-7736499]
[IDS-7507224]
[IDS-7511103]


Brian Haines 

-----Original Message-----
From: viaVerio Customer Service [mailto:service@xxxxxxxxxxxx] 
Sent: Friday, April 22, 2005 1:13 PM
To: brian@xxxxxxxxxxxxxxxx
Subject: CPX webmail is not working (Case IDS-7798087) 

Based on your recent e-mail, a case has been opened as follows: 

CASE ID: IDS-7798087
SUMMARY: CPX webmail is not working 

If you need to send us additional e-mail regarding this case, please make
sure that the case ID is included in the subject line of your message. Our
automatic routing system will then file it with the rest of the information
about your case. Similarly, if you should need to contact us by phone, the
case ID will help us retrieve the current status. 

In the future, you may want to visit the Customer Support section of our Web
site. It contains many extremely useful resources and excellent support
documentation. 

http://www.viaverio.com/support/ 

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Thank you,
viaVerio Customer Service 


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