RE: [cpx] CPX and Enhanced Webmail Update

["Brad Haymond" <bhaymond@xxxxxxxxx>]

Chris,

 

You can subscribe to the Server Software Notification email list in the Reseller Resources section of the Backroom. Server update information (including CPX update information) is emailed to this list several days before the updates are made on servers.

 

Brad Haymond

Verio, Inc.

bhaymond@xxxxxxxxx

 

 

From: owner-cpx@xxxxxxxxxxxxx [mailto:owner-cpx@xxxxxxxxxxxxx] On Behalf Of Chris Hess
Sent: Monday, August 31, 2009 5:14 PM
To: cpx@xxxxxxxxxxxxx
Subject: RE: [cpx] CPX and Enhanced Webmail Update

 

I had a feeling that would be the answer, but I understand.

 

One request, would you please try to have detailed information sent out to us before CPX is updated on the servers? I'd really like to be informed of new features, functionality, etc. before my clients get in and hit me with questions, etc.

 

Thank you,

 

Chris Hess
chris@xxxxxxxxxx

Outer Banks Internet, Inc.

 

 

	Chris,

	 

	Unfortunately, we won't be able to release a list of features and bug fixes until we get closer to the release. We usually do that 2-4 weeks before the release.

	 

	Thanks,

	 

	Scott

	 

	From: owner-cpx@xxxxxxxxxxxxx [mailto:owner-cpx@xxxxxxxxxxxxx] On Behalf Of Chris Hess
	Sent: Tuesday, August 25, 2009 2:30 PM
	To: cpx@xxxxxxxxxxxxx
	Subject: RE: [cpx] CPX and Enhanced Webmail Update

	 

	Hi Scott,

	 

	I just realized that I never sent my response to your reply, my apologies. Thank you for your detailed reply!

	 

	Enhanced Webmail:

	This decision makes sense to me and my clients anxiously look forward to a better Webmail option and simplified login to get directly to their email.

	 

	CPX 2.0 Update:

	Thank you for the update on this and the new Mail Administrator role should be quite helpful. At this time are you able to release a list of bug fixes and new features that have made it into CPX version 2.0? I lost a good client due to CPX and Webmail dissatisfaction so any information at this point would be very helpful.

	 

	Thank you!

	 

	Chris Hess
	chris@xxxxxxxxxx

	Outer Banks Internet, Inc.

	 

	 

	 

	Chris,
	
	Since that meeting, we have re-evaluated our strategy/plans for Enhanced Webmail and made the decision to release it as a standalone webmail client rather than as an integrated piece of CPX. Both CPX 2.0 and Enhanced Webmail are expected to release at the same time, but as separate pieces. It's probably worth explaining that decision to this group.
	
	We have traditionally included a webmail client as part of CPX. However, two of the most common requests we have gotten have been to 1) not force end users to go through CPX to read/manage their email and 2) focus CPX on administrative functions rather than "end user" functions. The heavy CPX users (administrators) generally spend almost all of their time doing some type of administrative work, which is significantly different than a shared plan where the control panel user is both administrator and end user. In the shared environment, having a webmail client integrated probably makes sense, but not so much for the VPS/MPS control panel.
	
	We understand it is important to provide a quality webmail client, but de-coupling it from the control panel seems to be the best solution.
	
	In addition to this change, we have also undertaken a separate initiative to modify our QA and rollout process, which has caused a delay in our delivery date. We are now planning to release both CPX 2.0 and Enhanced Webmail in the 4th quarter (most likely November timeframe).

		A bonus to this delay is that we were actually able to get the "Mail Administrator" role added to the scope of CPX 2.0, which has been another popular request.
		
		Thank you for following up and please let me know if you have any questions.
		
		Thanks,
		
		Scott Flinders
		Sr. Product Manager
		Verio Inc.
		
		-----Original Message-----
		From: owner-cpx@xxxxxxxxxxxxx [mailto:owner-cpx@xxxxxxxxxxxxx] On Behalf Of Chris Hess
		Sent: Friday, August 07, 2009 8:42 AM
		To: cpx@xxxxxxxxxxxxx
		Subject: [cpx] CPX and Enhanced Webmail Update
		
		Hello Scott (Scott Flinders),
		
		We spoke on the last day of the Verio Partner Summit, March 17th
		,about a large CPX update that would bring a number of long awaited
		features to CPX and bring Enhanced Webmail out of beta. The expected
		release date noted was two to three months (June - July). Can you
		please update us on when this CPX update and Enhanced Webmail will be
		released?
		
		Thank you,
		
		--
		Chris Hess
		chris@xxxxxxxxxx
		Outer Banks Internet, Inc.
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