Re: [cpx] CPX ControlPanel broken on VPSv3???

[Jones <support@xxxxxxxxxx>]

Hi Brian, CPX is also broken and not accessible for me. I am
on a VPSv2. I have an open support ticket(IDS-9737573). I tried
email support but after two days of not going anywhere, I called
and spoke to someone on the phone. The guy tried for a long to 
figure it out, then gave up and said he would pass it on to 
someone higher up.

I was deleting some unused domains when the error happened.

This is what I got in the log file when it stopped working:
Do you have similar errors in your log file?
--------
[Tue Nov 20 02:06:42 2007] [error] Can't locate VSAP/Server/Util.pm in
@INC (@INC contains: /usr/local /lib/perl5/5.8.4/i386-freebsd
/usr/local/lib/perl5/5.8.4 /usr/local/lib/perl5/site_perl/5.8.4/i386-fre
ebsd /usr/local/lib/perl5/site_perl/5.8.4
/usr/local/lib/perl5/site_perl/5.8.1/i386-freebsd /usr/local
/lib/perl5/site_perl/5.8.1 /usr/local/lib/perl5/site_perl/5.6.1
/usr/local/lib/perl5/site_perl/5.005 / usr/local/lib/perl5/site_perl
/usr/local/lib/perl5/vendor_perl/5.8.4/i386-freebsd /usr/local/lib/perl5
/vendor_perl/5.8.4 /usr/local/lib/perl5/vendor_perl
/usr/local/lib/perl5/5.00503 /usr/local/lib/site_p erl .
/usr/local/apache/ /usr/local/apache/lib/perl) at
/usr/local/lib/perl5/vendor_perl/5.8.4/Control Panel/FileTransfer.pm
line 18.\nBEGIN failed--compilation aborted at
/usr/local/lib/perl5/vendor_perl/ 5.8.4/ControlPanel/FileTransfer.pm
line 18.\nCompilation failed in require at /usr/local/lib/perl5/ven
dor_perl/5.8.4/ControlPanel.pm line 23.\nBEGIN failed--compilation
aborted at /usr/local/lib/perl5/ven dor_perl/5.8.4/ControlPanel.pm line
23.\nCompilation failed in require at (eval 5) line 3.\n

[Tue Nov 20 02:06:42 2007] [error] Undefined subroutine &ControlPanel::handler called.\n
[Tue Nov 20 02:09:12 2007] [error] Undefined subroutine &ControlPanel::handler called.\n
--------

In case anyone from Verio is reading, the ticket number is 
IDS-9737573. As you can see from the logs, it has been a week
since I reported the issue.

jmb

On Tue, Nov 27, 2007 at 11:01:21AM -0500, Brian Haines wrote:
> I emailed support and they indicated that there is a known problem with the
> CPX Control Panel making in inaccessible on at least VPSv3?
> 
> I don't see any topics here on the VPSv3 and CPX lists. Have others
> experienced this? Is there a way to access the Control Panel otherwise?
> Support provided none other than it was to be fixed last night - but not.
> 
> I am glad I didn't move to Rackspace already as they had major down time
> last week. I am either having a string of bad luck that others are not, or
> this VPSv3 is just crap. I know I sound like a broken record, but I do
> expect more out of my hosting provider. To the gentleman from Verio that
> called after reading my complaints here. Call again. Please!
> 
> ...- .--. ... / .... . .-.. .-..
> Brian Haines 954-434-1968
>  
> 
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